We use the latest technology available and the UK’s finest stonemasons to ensure your worktops are fabricated to a high standard. You can trust your worktops are in safe hands.
If you are ready to book your template, or nearly ready, then we have prepared a ‘Pre-template Preparation Checklist’ to ensure you have met our criteria before we come out to your appointment.
The Pre-Template Preparation Checklist is there to ensure everything from template, fabrication to fitting runs smoothly. If your kitchen units are not ready, or you are still awaiting delivery for certain appliances, you need to let us know prior to coming out. Otherwise you will be charged an additional calling out fee of £125 Ex VAT for coming out again.
Please find included in this next steps pack:
1) Preparation Checklist
2) Cleaning guides, which are left behind on every job
3) General Information
4) Terms and Conditions
|No||Requirements prior to template||Yes||No|
|1||Have you been quoted on the correct material? (Please confirm name and colour is correct)|
|2||Did you request a sample to be sent via post? If so, was the sample you received correct?|
|3||If you are having a large piece of stone, is there adequate access?|
|4||Did you request for a photo of the slab to be sent by email? If so was the photo of the slab correct?|
|5||Have all appliances and existing worktops been removed and are the surrounding areas free from obstruction?|
|6||Are all the units and end panels in place, level and secure?
Note: We strongly recommend that all cupboard doors and drawer fronts are on to give accurate measurements for any overhang you may have
|7||Have the kitchen worktops got the necessary support to bear the weight of the stone worktop (including battens where necessary)?
Note: Worktop must be supported every 600mm. A worktop without support MUST NOT exceed 350mm.
|8||Have appliances been installed?
Note: This must be done prior to our arrival. Please also ensure that the extractor is fitted or else necessary markings on the wall made for the cladding. Hobs need to be onsite but not installed.
|9||Have sinks been pre fitted in the kitchen carcass?
Note: The minimum front rail on a sink is 70mm, however we recommend 85mm. Ideally sinks will be pre fitted, if this is not possible then please ensure they are onsite as per item No 5 below.
Note: Under mount sinks should always be fitted into units before templating, especially heavy ceramic/ porcelain or stone sinks, as we cannot rely on Worktops to take extreme weight.
|10||Are all appliances that need to be fitted to the worktop onsite?
Note: This includes sink, tap, hob, pop up plug and any other relevant item.
|11||Have profile edges and worktop overhangs, if applicable, been confirmed?
Note: There is a 2mm tolerance on requested overhangs and thickness of stone.
|12||Full height cladding: Have all electrical boxes been fully fitted?
Note: Please leave the front face plates disconnected
Tip 1 – Clean the worktop with a neutral base cleaner. A neutral pH product or detergent like Cif ActiFizz spray is ideal.
Tip 2 – Dry-off worktops to avoid dull patches appearing. Hard water and soap residues that may have been left behind during daily use need to be wiped. A light neutral (pH7) detergent may be safely added. Drainer grooves can be cleaned using 000 grade, non - oiled wire wool.
Tip 3 – Glass and stainless steel cleaning cloths do a good job of leaving the quartz smear free.
Tip 4 – Removal of any remains or waste. These include oil and grease, wine, vinegar, lemon, fizzy drinks, coffee and other similar foods. All that is required is to wipe with a cloth dipped in a neutral pH detergent. We advise using a tripod or chopping board to place your pans on when taken directly from the hob.
Tip 5 – Do not expose direct to sunlight. Quartz should not be used outdoors or in places subject to strong direct sunlight or exposed to UV lighting.
Tip 6 – Do not expose quartz to excessive heat. We advise using a tripod or chopping board to place your pans on when taken directly from the hob. Deep fryers and other very hot items can mark the surface.
Tip 7 – Do not use a sealer on the quartz. Quartz is non-porous and therefore if a sealant is applied it will sit on top of the surface and dirt will trap easily, marks will appear and your worktop will become dull. A sealer or water-repellent is not to be used on a composite work surface.
Tip 8 – Removal of stubborn stains (lime scale). These include water lime stains can be removed by the application of white malt vinegar. The stain needs to be rubbed lightly with a scouring pad and then rinsed with water (should be left to dry).
Tip 9 – Removal of stubborn stains (silicon). Silicone stains and stubborn marks can be removed using a small application of acetone or ethanol but it is important that after application these solvents are immediately rinsed and wiped off.
Tip 10 – Register the Warranty!
The Marble Group assume no responsibility or liability for any loss or damage incurred as a result of any use or reliance upon the information and material contained within this text. The Marble Group has taken considerable care in preparing information displayed. However, The Marble Group is unable to provide any warranty concerning the accuracy or completeness of any information contained herein.
Tip 1 - Whenever there is a substance on the work surface, wipe immediately. Do not let any liquids dry on the worktop because although granite is relatively non-porous due to the interlocking nature of the crystallized minerals which it contains, some substances can penetrate and leave irritating water marks.
Tip 2 – Clean the worktop with a neutral base cleaner. A neutral pH product or detergent like Cif ActiFizz Ocean spray is ideal.
Tip 3 – Dry-off work tops to avoid dull patches appearing Hard water and soap residues that may have been left behind during daily use need to be wiped. A light neutral (PH7) detergent may be safely added. Drainer grooves can be cleaned using 000 grade, non-oiled wire wool.
Tip 4 – Glass and stainless steel cleaning cloths. do a good job of leaving the granite smear free and a household spray polish, such as Pledge or Mr. Sheen can be applied to surfaces to clean and maintain the surface shine once every so often.
Tip 5 – Do not expose your granite to excessive heat. We advise using a tripod or chopping board to place your pans on when taken directly from the hob.
Tip 6 – Be mindful of acidic and spirit based items. These include wine, fruits and perfume. Do not cut lemons or anything citrus on your worktop. Care should also be taken with oil based products such as olive and cooking oils as these may stain if allowed to soak into the worktop. Should spillage occur, wipe off as soon as possible.
Tip 7 – Worktops should not be brought into contact with chemicals or strong acids. These include paint stripper, brush cleaner, oven cleaner, nail varnish remover, degreasant or similar products.
Tip 8 – Removing stains. (if absolutely necessary). For removing ink, wine or marker stains from darker stones use a lacquer thinner or acetone.
Tip 9 – Reseal worktops every year. A sealer can be purchased from any hardware store or online. We recommend Lithofin sealer but there are alternatives that are just as good.
The Marble Group assume no responsibility or liability for any loss or damage incurred as a result of any use or reliance upon the information and material contained within this text. The Marble Group has taken considerable care in preparing information displayed. However, The Marble Group is unable to provide any warranty concerning the accuracy or completeness of any information contained herein
1.1 The following terms and conditions apply to all transactions between The Marble Group Limited (company no. 06248956) of Welham House, Travellers Lane, Welham Green, Hatfield, Hertfordshire, AL9 7HF (“we” and “us”) and the customer (“you”).
1.2 We intend to rely on these Terms and Conditions. If you require any changes, it is preferable that these be confirmed in writing by you and an authorised representative at our Head Office (0800 652 2013).
2.1 Natural products such as marble, stone and granite will be subject to natural colour variations, imperfections and sizes from any samples presented. There may also be variations in Quartz stone (i.e. man-made products). Unless the goods are faulty, we accept no liability for any variances in this respect.
2.2 Should any variation from the sample you have seen be important to you, you may inspect the product to be used at our factory in Welham Green or at our suppliers prior to cutting but otherwise you will not be able to cancel your order once the product has been cut. Please let us know in writing if you require inspection so we can arrange this.
2.3 Any alterations you make after templates have been made will be subject to an extra charge.
4.1 As all orders are made to individual requirements, orders cannot be cancelled after we have cut your product, unless we are in breach of our obligations to you.
4.2 If you want to cancel your order you must tell us in writing.
4.3 If, after we have carried out a survey, and this is unsatisfactory, we reserve the right to cancel your order after having given you a full written explanation of the adverse conditions encountered. We will also refund all money deposited by you.
5.1 Prices and delivery charges are in pounds sterling (GBP) exclusive of VAT. VAT will be added to all charges at the current rate where applicable. We reserve the right to revise prices and details without notice but we will confirm these with you before accepting your order.
5.2 Payment should be made by cheque payable to “The Marble Group Ltd”.
5.3 Our quotes are valid for 90 days from the date shown
5.4 A 50% deposit is required with your order before we carry out temp late. This also covers material costs.
5.5 Remaining balance is required as cleared funds BEFORE delivery/fitting.
5.6 Our lead time varies depending on a number of factors, and as such will be confirmed when your order is placed.
5.7 Your or der will not be scheduled or a lead time given until we have received all of the following:
5.8 All products remain our property until we are paid all the money you owe us.
5.9 Late payments will be charged interest at 4% above Bank of England base rate.
6. Anyone who places an order with us on behalf of a limited company agrees to be jointly and separately liable to us so we can demand payment from you as well as from the limited company.
7.1 Delivery dates are estimates only. We will endeavour to deliver all goods on the agreed date. In the unlikely event that your order is not made available within 30 days of the agreed date you have the option to cancel the order by giving written notice to us. However, a change of order may impact on the delivery date and this should be confirmed when amending an order.
7.2 In the event of any one or more items being out of stock, we will inform you and give an estimated delivery date.
7.3 If you require delivery only of the product with no instal lation by us, this will be to a mainland UK address only. If no one is available at the address at the time of delivery, the driver will retain the goods, and we will await further instructions. There will be an extra delivery charge in this situation, which must be paid before re-delivery. If the goods are to be left without you being present, then full payment must be received prior to delivery, and we cannot accept responsibility for incorrect delivery or loss of goods when the customer is not present to accept the goods.
7.4 We shall have no liability to you for any failure or delay in supply or delivery that is caused by events or circumstances beyond our reasonable control.
7.5 Most orders will be delivered by lorry or large van so it is import ant that you tell us about any restrictions on access at the time of your order. If we are to incur parking fines then this could be charged back to you the customer.
7.6 All deliveries will be delivered to the address stated on the order and this will typically be kerbside delivery, depending on the vehicle used. If kerbside delivery is not suitable, goods will be unloaded to the nearest easily accessible and safe access point for the address stated.
7.7 We will not connect or plum any appliances or undertake any ‘skilled’ carpentry work. We recommend you call ‘killed’ tradesman in to carry out any such works.
8.1 Any claim you make for faulty or poor workmanship must be notified to us as soon as reasonably practicable after the problem is discovered. In order to avoid any confusion or delay notification should be made to us in writing or confirmed in writing.
8.2 We may charge you our reasonable costs if there is no defect or the defect is not our responsibility.
9. Liability – PLEASE READ THIS CLAUSE
9.1 If you have notified us of a problem, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question.
9.2 We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
9.3 Once you have purchased your ‘man made’ worktop you must register your product with the manufacturer to claim your ‘Warranty’, you must have proof of receipt.
9.4 If you are a consumer, nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or miss described goods or work that is not carried out to a reasonable standard. You should contact your local authority Trading Standards department or Citizens Advice if you need more information about your statutory rights.
9.5 Nothing in these Terms and Conditions is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.
9.6 If you are a trade customer we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use or installation of any goods by you. Accordingly, if you are a trade customer, you agree to hold us harmless, and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.
10. This agreement is governed by English law and the English courts or by the law of the courts governing where we delivered the goods to if this is outside England or Wales.